WHETHER customers have an affiliation with a certain brand or are looking for advice on what vehicle will best suit their needs, Van Monster can help.
Being manufacturer independent means the business has access to a wide range of makes and models, many of which are low mileage vehicles and less than three years old. In the event that customers do find a cheaper model elsewhere, its price match guarantee stipulates that under certain criteria, it will price-match the vehicle.
This is just one of many reasons the judges awarded Van Monster the Best Used Van Programme in the 2022 Business Vans Awards. The judges also found exceptional levels of customer service provided by Van Monster account managers, added to the comprehensive nature of its aftersales support services, and backed by a nationwide network of workshops and mobile mechanics.
Every vehicle purchased from Van Monster comes with the Van Monster Difference including six months, or up to 10,000 miles free warranty. It also offers competitive service plans to suit different needs, extended warranty and free breakdown cover (six months free AA roadside assistance), to ensure vehicles are protected from the moment they drive away from a branch.
To help vendors maintain their cashflow at a time of industry upheaval, Van Monster introduced a new centralised invoicing team to generate invoices and process transaction payments as rapidly as possible. With its commitment to ensure that vendors are paid as quickly as possible after a vehicle is sold, Van Monster can also settle outstanding finance agreements as part of the process.
Launched in 2004, Van Monster has built its reputation on selling high-quality, low mileage, used commercial vehicles direct to businesses and private buyers. With a wide range of used vans available for purchase either online or in person and with its exceptional aftersales programme, Van Monster remains the UK’s largest independent retailer of used LCVs in the UK.
With Northgate Vehicle Hire as a parent company, the business took the opportunity during the past year to review and strengthen its proposition, launching Van Monster Difference, built around customer feedback and needs.
Alongside its existing retail operations, the business launched Van Monster Remarketing in 2019 to offer an additional level of service for vendors and trade buyers in the form of an online gateway to van purchase and disposal. It has proved to be a hugely popular service with customers, and is now approaching sales figures of 10,000 vehicles a year.
Van Monster now works with major manufacturers including Mercedes-Benz, and Vauxhall to facilitate the disposal of their used CDV and LCVs through our channels. Van Monster currently holds up to four manufacturer closed sales per week.
In order to facilitate the nationwide sales of customers’ vans and to minimise the need for vehicles to be moved between premises for sales, the Van Monster Remarketing Upload-App was recently launched, saving customers time and money.
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