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He had the truck for just five hours and returned it undamaged
Author of the article:Lisa Felepchuk Publishing date: Oct 25, 2021•October 25, 2021•1 minute read• 9 Comments
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When Samuel Wardlaw picked up a rental truck from a Toronto Enterprise Rent-A-Car to move a few things between his old apartment and his new one, he thought his bill would be $200. It is, afterall, the amount he’d been told when he signed the agreement for the rental, so it made sense. The 29-year-old estimates he had the truck for about five hours and returned it back to the Enterprise location at 1pm once he was done.
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The rental location closed at noon that day, but the company representative who handed over the keys told Wardlaw that could use the on-site key drop box when he brought it back to the lot after hours. Wardlaw did just that.
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A week later, however, he was shocked to receive an email from Enterprise stating that he was responsible for $3,300 in damages to the truck, ones that had happened after hours.
The truck had had its catalytic converter stolen at some point while it was on the lot. According to CBC, this particular Enterprise location that Wardlaw rented from has been victim to catalytic converter theft in the past and has resulted in $24,000 of damages.
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“It’s their truck, their lot, their catalytic converter. Everything about it is within Enterprise’s control,” Wardlaw told CBC. “For them to say it’s my liability is pretty ridiculous.”
Enterprise has since dropped Wardlaw’s $3,300 charge, but the fact that a massive vehicle rental company like this can claim driver negligence for damages incurred on the business’ property, a space that company should be keeping safe and secure, is enough to make you want to take your business elsewhere.
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