It is getting out of hand: the incessant demand to complete surveys regarding goods and/or service.
I get them from every doctor’s office following a visit. They are so insecure: “Were we dressed when you arrived? If not, how soon did the receptionist put on his pants? If you waited more than 18 hours to see your doctor, did we provide reading material and a light snack at midnight?
It seems to me these surveys could easily be shortened to this:
The survey generally starts with "Did you visit Dr. Blank’s office yesterday at 8:23 a.m.?”Strange question. I must have been there because I am getting a survey to complete. Then it's followed with a litany of questions some four pages long or a request for comments: “Please tell us how to improve our service.”
That one petrifies me. I trust my doctors have received their degrees from reputable medical universities. I don’t feel qualified to ask her or him to brush up on their skills. By now, they should know what they are doing.
Feedback requests come from stores, theater ticketing services, gas stations, city departments and practically any entity with which you’ve been in contact.
Every time I make a purchase I get a request for feedback. I am reduced to weak weeping every time I see one of these appear. Example: I purchase a pair of wool socks from Outside the Grid Importers of Merino Wool Goods.
Five seconds after completing my order, I get an email asking me to fill out a survey on my purchase experience. Experience? An experience would be if OTGIOMWG sent me a sheep, herder, clipper, comber of wool, knitter of sox and a smile. Now that I could easily applaud via a survey. Following that comes a notice that the sox will be sent on Tuesday via Slow Express.
Circle your answers with a magenta-colored gel pen, purchased in 2006. You will soon receive a feedback request regarding the stability and general worthiness of this pen.
Susan Keezer lives in Adrian. Send your good news to her at Lenaweesmiles@gmail.com.
